IntecStone Q Surface (the "Product") that has been permanently installed and is in its originally installed Residential location is warranted by IntecStone Q Surface to be free of manufacturing defects. The product must be fabricated and installed by a qualified fabricator or installer. The product should be used and maintained in accordance with instructions provided by IntecStone Q Surface in the "IntecStone Q Surface Product Care and Maintenance" document.

During the first 15 years after the date of initial installation, IntecStone Q Surface can opt to repair or replace without charge if the product fails due to a manufacturing defect.

IntecStone Q Surface shall make its best effort to repair or replace with the best possible color match to the original as possible. IntecStone Q Surface cannot guarantee that the repair or replacement will be an exact color match to the original due to the natural minerals and ingredients used in the manufacture of IntecStone Q Surface.

This warranty is applicable only to the original purchaser and only when all final payments have been made on the product. This warranty is non-transferable. Any associated repair or replacement cost other than the product will be the original purchaser’s responsibility.

Terms and Conditions:

This warranty applies solely to IntecStone Q Surface and does not apply to any other products including sinks, faucets or any other added appliance, as well as any other surfacing material (for example ceramic tile or solid surface), other engineered stone products manufactured or supplied by any other party except by IntecStone Q Surface. This warranty does not apply to other installations of IntecStone Q Surface including, but not limited to installations in shower walls and moving vehicles such as, but not limited to, boats or recreational vehicles.

This warranty applies to installations of IntecStone Q Surface that have been permanently installed in the interior of residential applications, provided they have not been moved from the original, permanent installation. IntecStone Q Surface are for interior use only and this warranty does not cover products installed in any exterior application.

If during or after installation you decide that you do not like the IntecStone Q Surface color you selected, replacement is not covered by this warranty.

If you represent to us that your installation is IntecStone Q Surface, and our warranty service agent at the installation site determines that your installation is not IntecStone Q Surface, you will be liable for and charged the standard warranty service trip charge in effect at that time, and no repair or replacement will be performed.

You must permit IntecStone Q Surface or their authorized agents to inspect the installation of the product. It is imperative that you cooperate with the efforts of IntecStone Q Surface to perform its obligations under this warranty. All decisions about defects in manufacture shall be made by IntecStone Q Surface and communicated to appropriate parties in a timely manner. If IntecStone Q Surface performs a repair or replacement of your installation, we will seek to obtain the best possible result.

This warranty is not valid unless the product and the installation have been paid in full.
This warranty does not cover seam appearance or performance, adhesives, caulk or other bonding or attached items.
Thermal shock can occur when a hot pan, dish, or other receptacle or object is left on the countertop for more than a short period. Trivets or hot pads should always be used between heated cookware and IntecStone Q Surface. These issues will not be considered manufacture defects but are subject to proper care and maintenance by the owner.
This warranty does not cover the use of products that have been exposed to outside weather and climate conditions, abnormal use or conditions, or abuse. "Abnormal use or conditions" include, but are not limited to, damage from mishandling or misuse, damage from excessive heat or uneven exposure to weather conditions, excessive force or chemical abuse, or damage from improper care and maintenance.
Improper care of IntecStone Q Surface may result in etching, staining, scratching, chipping, cracking or discoloration.

This warranty applies to products that have been maintained according to the IntecStone Q Surface Product Care & Maintenance Guide. The Care & Maintenance Guide can be obtained directly from the IntecStone Q Surface website.

Knowing our products

IntecStone Q Surface is made from recycled glass and pigmented resin attempting to duplicate the look of natural stone. Variations in the color, gloss, finish, size and shape of veins and pattern, and background tone of the (glass) product are inherent in the process. These are unique characteristics to be expected within this product. Blemishes, such as blotches or spots, are essential in the manufacturing process, just as you would find in natural stone

Color Samples:

IntecStone Q Surface website photo color representations, samples and literature pieces are only for color representation and are not guaranteed to be an exact replica of the final product. Due to the randomness effect of colors that contain natural minerals and movement or veining, some color samples, especially smaller samples, may not capture the overall slab aesthetic. Your countertop will not be replaced under this warranty due to color variations from sample(s).

Excessive Heat:

Thermal damage may occur when a hot pan, pot, dish, or any other receptacle or object is left on the countertop. Hot pads should always be used between heated cookware and IntecStone Q Surface. Damage from excessive heat is considered improper care and maintenance by user, not a material defect, and therefore not covered under this warranty.

Chips:

Chips are caused by excessive impact. The Q Surface and resin are bonded together using vacuum vibro compression. Chips or any other excessive impact damage are not covered under this warranty.

Scratches:

IntecStone Q Surface are extremely scratch resistant. However, scratching can occur when proper care is not used, and accordingly, scratches in your IntecStone Q Surface installation are not covered by this warranty. Cutting boards should always be used between cutlery and IntecStone Q Surface as part of proper care and maintenance.

Staining:

IntecStone Q Surface are stain-resistant, but not stain-proof. Most stains can be removed as outlined in our Care & Maintenance Guide. Stains are not covered by this warranty. You can view our stain cleaning guidelines for the best stain removal procedures in our guide.

Blemishes and Veining:

Some level of what could be referred to as spots or dapples are inherent in the manufacturing process. IntecStone Q Surface veined materials include many variations in the design to simulate natural stone. The veins in IntecStone Q Surface are unique, random and life-like; blemishes in these veins are not covered under this warranty.

General Obligations:

IntecStone Q Surface is not responsible for damage or injury caused in whole or in part by weather or climate, job site conditions, architectural and engineering design, structural movement or settling, acts of vandalism, or accidents.

The obligation of IntecStone Q Surface under this warranty is limited only to the repair or replacement of the IntecStone Q Surface product covered by this warranty, not including necessary labor charges needed to repair, remove or replace the product. IntecStone Q Surface will repair or replace material only for the area of the installation that is determined by IntecStone Q Surface or its warranty service agent to be defective. The consumer will be responsible for any other costs associated with or arising from the repair or replacement. Such repairs include, but are not limited to, repairs to cabinets, backsplash, appliances, wall surfaces, paint, wallpaper, and tiles. Removal of cabinets, storage bins and food garages or backsplashes to allow access to the IntecStone Q Surface product for repair or replacement, as well as costs incurred to enable access to plumbing and electrical connections are not covered under this warranty.

Your original warranty will continue for the duration of the original fifteen-year period from the original installation date. The warranty period does not begin anew from the date of any repair or replacement. Except as provided in this limited warranty, IntecStone Q Surface shall not be liable in either fault or contract for any loss of direct, consequential, or incidental damages arising out of the use or inability to use the product in residential applications covered by this warranty. IntecStone Q Surface makes no other warranty, representation, or guarantee, expressly or implied, with respect to its products, except as explicitly stated herein. This is the only warranty made by IntecStone Q Surface for IntecStone Q Surface. No representative, dealer, sales person, or any other person is authorized to produce any warranty or promise on behalf of IntecStone Q Surface with respect to IntecStone Q Surface. No terms or conditions other than those stated herein or provided by law, and no agreement or understanding, oral or written, in any way purporting to modify this warranty shall be binding upon IntecStone Q Surface unless made in writing and signed by an authorized employee of IntecStone Q Surface

IntecStone Q Surface warrants to the owner of the original installation of IntecStone Q Surface (the Product), that it shall be free from material defects for a period of fifteen (15) years from date of commencement of installation.
During the first 15 years after the date of initial installation, the sole responsibility and liability of IntecStone Q Surface shall be to repair or replace, at their option, if the product fails due to a manufacturing defect.

Terms and Conditions:

The 15 year limited warranty applies to IntecStone Q Surface materials only.
The Product must be fabricated and installed by a qualified and trained fabricator and installer.
The Product should be used and properly maintained in accordance with instructions provided by IntecStone Q Surface in its Product Care and Maintenance Guide.
This warranty applies to IntecStone Q Surface that have been permanently installed in an interior application and have not been moved from their original location.
In no event shall IntecStone Q Surface be liable for special, indirect, incidental, punitive, consequential, or any similar damages whether or not caused by or resulting from the negligence of IntecStone Q Surface even if they have been advised of the possibility of such damages.
IntecStone Q Surface shall make its best effort to repair or replace with the best possible color match to the original material as possible. IntecStone Q Surface cannot guarantee that the repair or replacement will be an exact color match to the original due to the natural minerals and ingredients used in the manufacture of IntecStone Q Surface.
The owner must give IntecStone Q Surface prompt notice of any alleged defects discovered after exercising due diligence, and reasonably cooperate with the authorized service agent for IntecStone Q Surface and provide access to the installation site to obtain service under this limited warranty.
This warranty is applicable only to the original purchaser and only when all final payments have been made on the product. This warranty is non-transferable. Any associated repair or replacement cost other than the product will be the original purchaser's responsibility.

The warranty shall not apply to:

Product or materials not paid for in full.
Issues that are inherent characteristics of Q surfacing, regardless if considered as a defect by the purchaser.
Damage from faulty or improper fabrication and/or installation is the responsibility of the respective companies providing the service. This includes, but is not limited to seams, seam performance, color match, caulking and other aspects of fabrication and installation.
Damage from improper or unstable support.
Damage from any form of abuse, exposure to excessive heat, accidents, misuse, including but not limited to chips, cracks, scratches and stains.
Product that was installed with known or visible manufacturing defects, at the time of installation.
Color variance and variations in color, shape, size and/or distribution of colors in a slab are inherent in either natural stone or manufactured Q Surface.
Repairs or modifications that may required by other trades (electrician, tile, cabinet or plumbing for example) to properly repair or replace the IntecStone Q Surface.
All outdoor, portable and non-interior applications.
IntecStone Q Surface is not responsible for damage or injury caused in whole or by part by acts of God, job site conditions, exterior installations, architectural or engineering design, structural movement, acts of vandalism, fabricator or installer errors or accidents.

No other express or implied warranties of merchantability or fitness for a particular purpose are made by this warranty, except for those expressly provided herein. Under no circumstances shall IntecStone Q Surface be liable for any loss or damage arising from the purchase, use or inability to user this product, or for any special, indirect, incidental or consequential damages. In no case will IntecStone Q Surface be liable for labor to remove and/or reinstall IntecStone Q Surface or other similar activities necessary to complete the replacement or removal of the defective material.